Alvin Ong
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Recent activity by Alvin Ong-
README
ITSM APAC DEMO 30mins This Bootstrapper allows you to run the following demo scenarios: Request Management Incident Management Problem Management Change Management Pre-Demo Setup Steps PLEASE REA...
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Root Cause #1
ITIL doesn’t define “root cause” in any useful way. The official ITIL definition is “the underlying or original cause of an Incident or Problem” (ITIL v3 glossary). CMMI is more helpful: “A root ca...
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Workarounds #1
Workarounds are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available.
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Slack
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Huawei P30 Android Phone (8 GB RAM + 512GB ROM)
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Known Error #1
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Microsoft Office 365
Stay organized across your devices Be in control and master your day with everything: email, calendars, to-do lists, and files in one place. Everything in one place Outlook brings all your email, ...
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Macbook Pro 13-inch model
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...