Alvin Ong
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Recent activity by Alvin Ong-
README
ITSM APAC DEMO 30mins This Bootstrapper allows you to run the following demo scenarios: Request Management Incident Management Problem Management Change Management Pre-Demo Setup Steps PLEASE REA...
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Root Cause #1
ITIL doesn’t define “root cause” in any useful way. The official ITIL definition is “the underlying or original cause of an Incident or Problem” (ITIL v3 glossary). CMMI is more helpful: “A root ca...
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Workarounds #1
Workarounds are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available.